Terms of Service
Terms of Service
Australia & International
These are the terms and conditions that apply when you are using www.sirsock.com which is owned and operated by Austin & Vangelovski (trading as) SIRSOCK™, ABN 17 182 103 324 - All rights reserved.
By using this website you agree and consent to these terms and conditions. From time to time we may amend the terms and conditions. Please ensure you review this page regularly as you will be deemed to have accepted an amendment if you use the website after the amendment has been posted.
If you have any questions about any of our terms and conditions, please feel free to contact us via our email or alternatively visit our Frequently Asked Questions page.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Shipping & Delivery
Sirsock provides standard shipping with tracking within Australia via Australia Post at a flat rate of $5 (this usually takes 3-5 business days). We also provide express post shipping with tracking number at a flat rate of $10 per order, again provided by Australia Post (this usually takes 1-2 business days). All domestic deliveries have free tracking via our carrier and we suggest having the item sent to your workplace or similar so that you can accept the parcel. International Airmail is available for orders from international customers at a flat rate of $20 per an order (this usually takes 6-10 business days). International Airmail is facilitated by Australia Post and then passed to their international mailing partner to complete delivery, some specific countries may have delays due to geographical location or customs processing delay.
We take no responsibility for any damage or theft that may occur once an order has been confirmed delivered via the tracking service of our carrier.
We are not responsible for delays in delivery of your goods that are beyond our control. For the latest shipping terms please visit our Shipping & Returns page.
Customers may return any items within 14 days of purchase, so long as the product being returned is in an unused condition with original packaging. International customers may return any item within 30 days of purchase under the same return conditions outlined above. Please email us for all refund enquiries or if there is a problem with your goods, and we can arrange a replacement, or refund. Please note we don't cover the cost of shipping for any items returned.
The Australian GST (10%) applies to all orders delivered in Australia and is included in the advertised price. International orders are exempt from Australian GST however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duties and taxes incurred in the country are the responsibility of the customer.
Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyright (Copyright Act 1968). This website or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Sirsock. Any use of materials (e.g. images) on this website for purpose other than your personal non-commercial use without the prior express written permission of Sirsock is strictly prohibited. All photography taken by tristanaustin.com
We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged. Customers may receive additional emails from Sirsock about product announcements or special deals. At any time you can choose not to receive this information by unsubscribing via the link at the bottom of our emails.